Frequently Asked Questions
FAQ
Product Safety - BEWARE OF CHEAP IMITATION BOUNCY CASTLES & Inflatable Products
Q: How do you inflate the bouncy castle when you have delivered it? Will I be able to put it down?
A: Our bouncy castles are inflated using electric fan blowers. They are simply plugged in to a suitable socket in your house or out building; we supply long extension cables and power breakers with all castles so you don't need a socket nearby. To deflate the castle, simply unplug the fan and it will slowly collapse (make sure nobody is using the castle at the time!).
Q: What happens if it’s raining or particularly bad weather on the day of the booking?
A: If the weather is bad/raining then call us and we'll decide what to do or we may call you to say whether we will deliver or not.
Q: How much space do I need for a bouncy castle?
A: The dimensions of our castles are shown in our gallery page, please also allow an additional 5 feet both back and front and at least 2 feet at the sides.
Q: What kind of access do you need when you deliver the castle?
A: The castles are wheeled in to position using a cart, so we will need a standard size path to get the castle in to your garden or venue. If you have a lot of steps or a tight entrance way, please let us know so that we can assess the access.
Q: Can the bouncy castles go indoors?
A: Yes the bouncy castles can go indoors but you must check the hight of the ceiling before booking. The ceiling must be higher than the hight of the castle booked. Hights of all our castles are on our website.
Q: Are you fully insured, if a child gets injured who's to blame?
A: We carry 10 million pounds worth of public liability cover, however as per our terms and conditions we cannot be held liable for any injuries caused whilst the castle is in your care. You are the sole person responsible for the castle and it's use and therefore should anything happen, you are liable to a claim as the hirer. Our Public Liability covers US against set up faults or faulty equipment etc.
Q: How much notice to I need to give to book a castle?
A: As much notice as possible. During busy times we book up well in advance so let us know as soon as you have a date in mind, we will do our best to accommodate you.
Q: Do you charge for cancellation?
A: We don't charge a cancellation charge, so please give us notice the day before 3pm, so that we can hire the castle out to somebody else.
Q: When the castle is delivered, do I have to set it up myself or do you do it?
A:The delivery person will completely set up the castle, give you a demonstration on how to use it safely and then leave it in your control. When we turn up to collect the castle, we will also dismantle it.
Q: How many children/adults are allowed on the castle?
A: Each castle has different limits. Please note children's castles should never be used by heavier adults, remember the hirer is responsible for any damage.
Q: Is it ok to put a bouncy castle on my lawn, will it cause much damage?
A:We actually prefer to put the bouncy castle on a lawn area. For safety reasons we must hammer in 6 securing pegs to hold the castle down during use. The castle will have a ground sheet placed under it so the grass will not come to any harm. The holes left over from the securing pegs will disappear after a few days.
Q: Can you put a bouncy castle on a concrete floor?
A: We prefer not to for safety reasons but we can. If you have no alternative surface then please tell us this during booking so that we can arrange for sand bags to be in the vehicle when we deliver the castle. There may be an additional charge for this service.
Q: How long do I get the keep the bouncy castle?
A: We usually deliver the castles first thing in the morning and then collect them later on that day. If you want it for more than one day please mention this when you book, this will of course be reflected in the price.
Q: Am I allowed to hire this castle from you and then charge people to use the castle?
A: Yes you are, but you must bear in mind that you are in charge and must make sure that people who use the castle are safe, don't overload the castle to try to make extra money. As the hirer you are liable for any damages.
Q: How many children can fit in a bouncy castle?
A: Generally speaking, between 6 and 12 kids at one time. This really depends on the size of the children and the castle.
Q: Are your units safe? Will you teach me how to have a safe day of fun?
A:Yes, they are designed from the ground up with safety in mind. In addition, we review all safety rules with you prior to use. While no one can guarantee safety, we do everything we can to promote safe use of our products to ensure your day is filled with fun, not hospital visits.
Q: How much does it cost?
A:Prices start from 50 pound For a childrens castle All the prices are on the individual castles on our website
Q: What if it rains?
A: All our Castles come with shower covers and all our extension leads are fully showerproof so showers won't stop play!
Q: What are the appropriate ages for bouncing?
A: We cover all ages. We are insured for children, teenagers and adults, so anybody can join in the fun.
Q: My garden slopes a bit - will that be OK?
A: Yes. A slight slope is not a problem. Typically, we will place the entrance of the unit at the top of any slope. If the slope is more than a little, we may not be able to set up in that location. Your installer may request an alternate location so please have one in mind. The safety of the children is the most important consideration when selecting a setup area.
Q:Does it need electricity? How much does it use?
A: Yes. We will bring a 50 foot extension cord with us, so you'll need an outlet near the set up area. The blower runs continuously and uses approximately £0.18 of electricity per hour. Your blow dryer uses more than that! NOTE: All blowers and wiring are safety checked before delivery.
Q: What time do you deliver and pickup the bouncy castle?
A: Please note the delivery times are between 7am -12.30pm and pickup times are between 7pm-10pm, unless you have requested exact times in the additional info box.
Q: What are your hours of operation?
A: Our office is open Monday to Friday 9am - 9pm Saturday to Sunday 9am-7pm But you can book on line 24 hours a day 7 days a week. you will have number sent to you by email for driver night before your booking please call if there is any problems.
Q: My party is tomorrow. Can I still get a rental?
A: Maybe! Give us a call and we will try to work it in. You can contact us HERE.
Q: Can I keep the bouncy castle over night?
A: Some inflatables you may keep overnight, Please contact us HERE as there will be an additional charge,
Q: Is it cheaper if we pick up the bouncy castle ourselves?
A: No. In fact, Cloud 9 Bouncy Castle Hire does not allow for this. All of our drivers are trained as professional installers and are certified by us to be the exclusive installer of our equipment. Our insurance requires that our installers do an onsite inspection as well. Where the safety of your children is concerned, we do not take any chances.
Q: How do I book?
A:You can book by calling 01922 666544 during our opening hours which are
Monday to Friday - 9:00am - 9:00pm
Saturday and Sunday - 9.00am-7.00pm
Alternatively you can book via our website HERE 24/7 which will tell you our availability.
Q: What our my responsibilities?
A: You are responsible for the security of our equipment, You are responsible for the safety of the people using the equipment. If you feel as though you can't provide the safety please contact us HERE as we may be able to provide a fully trained member of staff at an additional price.
Q: What does the price include
A: All booking prices include delivery, set-up and collection of equipment.
Q: How long does it take to setup?
A:The estimated time for setting up inflatables would be around 20 minutes, However this is estimated depending on what inflatables you use and the amount of inflatables.
Q: Do I need to provide anything for this hire?
A: All you will need to provide is a 240 volts mains power supply. If you do not have a power supply for the castle you will need to hire a generator, which we can supply for an extra £30. You will also need to ensure that the proposed site for the castle is free from debris/garden furniture/children’s toys and most importantly dog/cat mess which is for the safety of workers and users.
Q: Can we keep footwear on?
A: Shoes and any type of footwear must be removed before entering or using the inflatable equipment, along with any sharp objects, spectacles, food or drink. we advise that users wear trousers, leggings, tights or other matertial that covers legs due to the possibility of friction burn from the slides.
Q: Can the inflatables be used on a slope?
A:It is advised that bouncy castles should be set up on as even ground if possible. However slight slopes may be possible subject to us an adequate description of the site beforehand, you will need to discuss this prior to the booking, Please contact us HERE
Q: Do I need to pay a deposit
A: A deposit is not needed for most of our inflatable hire, However is one is needed we may contact you with the details you have provided.
Q: Do you have pictures of your inflatables?
A:You can view pictures on the product page, All our inflatables have pictures, The pictures provided is of the exact inflatable.
Q: Do you store our data?
A:You can view our Privacy Policy HERE and that will answer any data questions if you can't find an answer there please contact us HERE